Social housing: a lone worker device to keep frontline housing staff safe

  • Meet your EHS objectives
  • Alert and respond faster
  • Privacy-first lone worker solution

Neovigie's lone worker solution protects your frontline teams and triggers the alert automatically when something goes wrong.

Over 500 companies trust us—why not join them?
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Social housing: staff safety in the field comes first

Damage to property, threats to people, illegal activity, misuse of common areas… Disturbances are frequent, and conflicts between residents sometimes put your staff in danger.

The housing provider's responsibility

It must ensure the safety of employees working inside rental units and in direct contact with the public.

Risk of assault

Illegal activity, violence, weapons… Social and affordable housing can be a hostile working environment.

Property management duties

Housing providers must ensure residents can enjoy their homes peacefully and keep common areas safe and accessible.

Working in isolated areas

Some work areas (basements, parking garages, elevator shafts) have no cell coverage.

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What are the risks for housing staff?

Fall risk

Automatic detection sends an immediate alert in the event of a fall, for a fast response wherever the property is located.

Medical emergency

Working alone is a major risk in the event of a medical emergency. No-movement detection or the Lifeline feature triggers an alarm after prolonged inactivity.

Risk of assault

Staff work alone maintaining buildings, dealing with antisocial behavior and damage in common areas. They are exposed to verbal and physical violence.

Chemical exposure

Maintaining housing stock sometimes means handling chemicals. In the event of harmful exposure, the Neovigie device makes it easy to raise the alert.

Finally, a lone worker device built for social housing staff!

Protect your lone workers in high-risk neighborhoods and confined spaces
with a reliable lone worker solution that is easy to deploy.

Face every risk with multi-criteria alerts

Fall, medical emergency, assault, no movement: the alert is triggered even if the worker has lost consciousness.

Lone Worker protected
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Real-time location inside buildings

Pinpoint the lone worker's location by building and by zone, so help gets there without wasting time.

Protection switched on at the start of the shift

The lone worker device activates automatically at the start of the shift: immediate protection, no technical training, no risk of the worker forgetting to switch it on.

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What sets us apart?

With Neovigie, forget complicated devices that end up forgotten in a drawer! Our secret? 6 pillars that make our lone worker solution a benchmark for protecting your teams in the field.

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No more false alarms

Neovigie's algorithm identifies genuine emergencies so your teams can work without nuisance alarms.

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Privacy mode

Location is only activated at the exact moment of the alert, to guide responders. It stays switched off the rest of the time.

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Safety in dead zones

Neovigie's server takes over when the phone loses signal: an alert is raised automatically if a worker fails to check out of a dead zone within the set time.

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A tool for EHS teams

Neovigie offers an intuitive interface, simple roll-out and clear reporting. A tool safety professionals can use without any technical expertise.

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A versatile solution

The Neovigie range adapts to every job and every environment, with a coherent ecosystem from smartphone to satellite device.

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Alarm handling from a smartphone

Supervisors handle alarms directly from the mobile app for an immediate response.

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Discover Neovigie's features

Alert, locate and rescue lone workers… Neovigie's safety features trigger automatically or manually to guarantee a fast response.

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AI-powered fall detection

Our exclusive AI-based fall detection reduces false alarms and gets help to lone workers as fast as possible.

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Automatic activation

Automatic activation of the lone worker device based on the work schedule keeps your teams protected whatever time they work.

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Click&Protect©

Neovigie offers a simple, secure enrolment process: the device is activated through a link sent by SMS or email, in one tap and without a password.

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Multi-channel alerts

Fail-safe alerting: SOS alerts are sent instantly through every available channel, SMS, phone calls, emails and push notifications.

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Working in dead zones

Neovigie fits every job, even in dead zones: lifeline check-ins or satellite connection for high-risk work.

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Indoor location

Locating lone workers inside housing buildings means stronger safety and a fast response when something happens.

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Detailed reports

Neovigie's reporting shows how your teams use the solution in the field and helps you target safety needs.

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Monitoring center or in-house supervision

The lone worker solution can be complemented by supervision through our web platform or by a 24/7 monitoring center.

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Check-in call

By calling your worker directly on their device, you assess the situation without them having to pick up. Listen, assess, and step in when it matters.

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A solution that adapts to each customer: the L'Oréal example.

Major international companies such as L'Oréal have already chosen Neovigie to protect their staff. With Neovigie, L'Oréal protects employees working in varied conditions, including night shifts, weekends and remote areas of its plants.

What Neovigie brings to L'Oréal:

  • Protection for key roles: Neovigie protects every employee who may find themselves working alone: packaging operators, quality technicians and maintenance technicians.
  • Real-time monitoring: Supervisors manage the monitoring platform with real-time tracking of lone workers and the alarms they raise.

Effective protection, guaranteed:
With Neovigie, L'Oréal has strengthened its safety protocols and ensures a rapid response to emergencies.
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With Neovigie, let's build a safer workplace together.

Why give your housing staff a lone worker solution?

Building, renovating and managing housing stock… Housing authorities and property managers deliver affordable housing on the ground every day. Unfortunately, the sector carries a high risk of incidents for staff working alone: medical emergencies, falls during maintenance work, verbal or physical assault…

Without an alert device, an incident can go unnoticed and delay emergency response. That delay can lead to serious, sometimes irreversible injuries. Employers have a general duty to protect their workers: see our guide to U.S. lone worker safety regulations. Failing to do so exposes the organization to OSHA citations and liability.

Housing providers must therefore assess the risks and put the right measures in place to protect their employees. A lone worker solution delivers protection, prevention and compliance in one.
Agent d'entretien seul dans un établissement

The Neovigie product range

Neovigie offers a range of solutions built for demanding work environments. Smartphones, smartwatches or dedicated devices: supervise all your lone worker devices from a single platform.

Mobile
App

VigieApp applicaiton de protection des travailleurs isolés

On iOS and Android smartphones, the lone worker app is ideal for employees who already carry a phone, with no extra hardware to buy.

Learn more

Android Watch App

VigieWatch - watch for lone worker

A discreet device for maximum protection. Available on the Google Play Store, the watch app installs on Wear OS smartwatches.

Learn more

Iridium Satellite Device

Bicystick

For areas with no cellular coverage, the satellite device works on its own or paired with the mobile app for even more features.

Learn more

FAQs

Many of you ask us about lone worker protection.
Here are our answers to the most frequently asked questions.

A Neovigie expert answers your questions!

Benoit Pauillac

Expert in Lone Worker solutions

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Benoît Pauillac is in charge of customer support at Neovigie. An expert in lone worker solutions, he supports companies in optimizing the protection of their workers by ensuring responsive monitoring and an optimal user experience.

“Above all, good support is attentive listening and a quick response.”

Why do lone worker safety rules apply to housing providers?

Lone worker safety rules apply to a housing provider as soon as one of its employees works alone in a housing area, without direct contact with their team and therefore without the possibility of a quick rescue if something happens. In practice this covers many situations: processing a housing application (income review, unit visit, move-in inspection) or traveling through high-risk neighborhoods. The lack of immediate supervision exposes the employee to greater risk. A lone worker solution is then essential to their protection.

Why put a lone worker safety solution in place for a housing provider?

A lone worker solution gives effective protection to all housing staff as they move between neighborhoods. Their work involves human interactions, sometimes tense, that expose them to verbal or physical assault. Working alone also makes a fall or medical event more dangerous.

The lone worker solution lets staff raise an alert instantly. The employer improves its management of occupational risk and meets its duty of care under the OSHA General Duty Clause.

Which housing staff should be equipped with a lone worker device?

All housing professionals are concerned as soon as they work alone in a housing unit or building, whatever the neighborhood: 

  • Building superintendents and caretakers;
  • Maintenance workers on repair or upkeep jobs: plumbers, HVAC technicians, carpenters, electricians, elevator technicians…
  • Housing officers managing applications and allocations;
  • Move-in / move-out inspectors;
  • Area managers…

What are the main risks faced by lone workers in social housing?

  • Exposure to verbal or physical assault, especially when handling housing applications, income reviews or unauthorized use of common areas… 
  • Risk of a fall or accident during a technical job
  • Complications after a medical event with no quick response
  • Work in isolated areas: basements, parking garages, elevator shafts…
  • Social tension with residents in difficult situations

Which lone worker devices should a housing provider choose?

Neovigie offers a wide range of lone worker devices to fit the needs and constraints of the field. They work together as one complete ecosystem:

  • The smartphone app suits mobile teams;
  • The safety watch or connected badge gives discreet protection during interactions with residents;
  • The dedicated lone worker device is better suited to technical staff (repairs, maintenance);
  • The satellite device quickly locates a staff member.

How can a social housing provider roll out a lone worker solution?

Start with a risk assessment based on the tasks your staff perform and the added environmental risk of each neighborhood.

From this assessment, you define: 

  • The equipment best suited to each staff profile;
  • The alert settings;
  • Training for the teams;
  • The alert monitoring model that guarantees staff protection and a fast response.

What are the benefits of a lone worker solution for social housing providers?

  • Stronger protection: lower risk, more safety, faster response 
  • Better working conditions: well-being, EHS program, HR policy
  • Regulatory compliance for the employer
  • A better image for the housing provider, for staff and residents alike